Refund policy

Rivera Select - Return & Refund Policy

At Rivera Select, we carefully select and package our products to ensure they arrive in excellent condition. Because many of our products are food and other perishable goods, we are unable to accept general returns or exchanges.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@riveraselect.com.

Please include your order number, a brief description of the issue, and photos of the product and packaging. Once reviewed, we may offer a replacement or refund, as appropriate.

Food & Perishable Products

For food safety reasons, all sales of food, chocolate, candy, and other perishable products are final. We cannot accept returns or exchanges because of personal taste preferences or because a customer changes their mind.

Heat-Sensitive Products

Chocolate and other heat-sensitive products may be affected by weather conditions during transportation. We take reasonable precautions when preparing shipments; however, customers should retrieve packages promptly after delivery.

If your order arrives significantly damaged by heat, contact us within 48 hours of delivery with photos so we can review the issue.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or credit card provider.

Original shipping charges are generally non-refundable unless the refund is due to an error by Rivera Select.

Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, contact us at info@riveraselect.com and we will help investigate the shipment.

If a package is marked as delivered but cannot be located, please first check around the delivery location and contact the carrier. We will assist when possible.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that it can be changed or canceled.

Questions?

For questions regarding your order, returns, replacements, or refunds, contact:

Rivera Select
Email: info@riveraselect.com